Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL DE LA CITE ROYALE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format, allowing the recipient to book their stay or service dates at the HOTEL DE LA CITE ROYALE establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and sent immediately after your purchase. Enjoy the best rates by ordering directly from our establishment, HOTEL DE LA CITE ROYALE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at HOTEL DE LA CITE ROYALE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The gift box is sent immediately in digital format for email delivery or in-person pickup, and within 24 to 48 hours for mail delivery. Take advantage of this flexibility to offer a moment of relaxation to your loved ones at HOTEL DE LA CITE ROYALE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and those of the recipients. Take advantage of our varied offers at HOTEL DE LA CITE ROYALE.
How do I create a group fund and invite people?
To create a group gift and offer a gift box to multiple people, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link. Take advantage of this opportunity to offer a moment of relaxation and gastronomy at our establishment, HOTEL DE LA CITE ROYALE.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the proposed gift sets, tailored to different budgets. The recipient can then use this amount for a stay, a dinner, or a relaxing moment at HOTEL DE LA CITE ROYALE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your gift box shopping experience at HOTEL DE LA CITE ROYALE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then click the 'Empty Cart' button in our official HOTEL DE LA CITE ROYALE store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer different experiences to your loved ones, all included in your order at HOTEL DE LA CITE ROYALE.
How do I remove a gift box from my cart?
To remove a box from your cart, simply click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our HOTEL DE LA CITE ROYALE website.
How do I purchase or give a gift box?
To offer a gift box from HOTEL DE LA CITE ROYALE, select the gift box of your choice, add it to your cart, and complete your order online. You can customize your gift box with a message before giving it to your loved one.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift voucher with a free amount at HOTEL DE LA CITE ROYALE, allowing the recipient to choose among our wellness packages, stays, or gastronomy according to their preferences.
Can I modify or cancel my order?
Changes or cancellations to your order depend on the conditions specified at the time of purchase. You can offer a night in a 'Charme' room with breakfast, dinner, and access to the relaxation area, or opt for a gift certificate of your chosen value, allowing the recipient to choose their experience at HOTEL DE LA CITE ROYALE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at HOTEL DE LA CITE ROYALE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL DE LA CITE ROYALE is reachable by phone from Monday to Friday between 9 AM and 6 PM for any questions related to your gift box. You can also email us or use our online form to get help with using your box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your box at HOTEL DE LA CITE ROYALE.
Is there an online chat available for questions about gift boxes?
An online chat is available on the HOTEL DE LA CITE ROYALE website to answer your questions about gift boxes. Opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
The customer service of HOTEL DE LA CITE ROYALE is available to answer all your questions regarding your gift box. You can obtain detailed information about the services offered directly via our website or by consulting the general terms and conditions of sale.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you in using your gift box to fully enjoy your experience at our establishment, HOTEL DE LA CITE ROYALE. You will find practical information about booking, validity, and included services.
Is spa access included in my gift box?
Access to the relaxation area is included in the Parenthèse Royale gift box, but not in the other gift boxes. The access conditions are specified in your gift box, at HOTEL DE LA CITE ROYALE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other guests at our establishment HOTEL DE LA CITE ROYALE, subject to the specific conditions of each gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find specific information about the services offered, such as dinner, breakfast, or access to the relaxation area, depending on the box chosen. To fully enjoy your experience, check the specific conditions of your box at HOTEL DE LA CITE ROYALE.
Is parking included in my gift box?
Parking is not included in the HOTEL DE LA CITE ROYALE gift boxes.
Is breakfast included in my gift box?
Breakfast is included in some HOTEL DE LA CITE ROYALE gift boxes, such as the 'Royal Parentheses Stay' box. Check the services included in your box to confirm.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at HOTEL DE LA CITE ROYALE will receive special attention, including a welcome in the room with a half-bottle of champagne and rose petals for the Séjour Parenthèse Royale gift box.
Is a welcome drink included in my gift box?
The presence of a welcome drink in your gift box depends on the type of box chosen. Some boxes include a half-bottle of champagne, such as the 'Parenthèse Royale Stay' box from HOTEL DE LA CITE ROYALE.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the spa of HOTEL DE LA CITE ROYALE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available for stays, wellness moments or gastronomic experiences, and you can choose the value that suits you. Take advantage of this opportunity to offer unforgettable moments at our establishment HOTEL DE LA CITE ROYALE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The gift boxes are available online and can be customized to your liking, with immediate delivery in digital format. Take advantage of this opportunity to offer moments of relaxation and gastronomy at our establishment HOTEL DE LA CITE ROYALE.
Do you offer preferential rates for bulk purchases?
Discounted rates are available for bulk purchases of gift boxes. A customized quote is provided based on the ordered volume, directly at HOTEL DE LA CITE ROYALE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at HOTEL DE LA CITE ROYALE.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new contact details. The conditions of the establishment HOTEL DE LA CITE ROYALE apply.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. Your feedback will help us improve our services at HOTEL DE LA CITE ROYALE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via our online form. Our gift boxes are customizable and can be offered for stays, wellness moments, or gastronomic experiences at our establishment HOTEL DE LA CITE ROYALE.
Is there a dress code for the gift box?
The dress code at HOTEL DE LA CITE ROYALE depends on the chosen experience. For a gastronomic dinner, elegant attire is recommended, while casual wear is acceptable for brunch or access to the relaxation area.
From what age can I get a treatment?
To enjoy a treatment at HOTEL DE LA CITE ROYALE, it is recommended to check the specific conditions related to the minimum age required for the massages offered.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required. Check the specific conditions of the chosen offer, such as non-bookable dates, to organize your stay or relaxing moment at HOTEL DE LA CITE ROYALE.
How can one access the hotel from the airport?
To access the hotel from the airport, it is recommended to arrange for personal transportation or to book a taxi. HOTEL DE LA CITE ROYALE is located in Loches, a charming town in Centre-Val de Loire, easily accessible from the region's main airports.
Is the establishment accessible to people with reduced mobility?
The accessibility of the HOTEL DE LA CITE ROYALE for people with reduced mobility is ensured by its adapted facilities.
Are pets allowed in the establishment?
HOTEL DE LA CITE ROYALE allows pets, but it is advised to check the specific conditions directly with the establishment to ensure a pleasant stay for everyone.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, directly on our website. There you will find the gastronomic options offered by our establishment HOTEL DE LA CITE ROYALE.
What are the hours of operation?
The operating hours of HOTEL DE LA CITE ROYALE vary depending on the service. For a stay or a restaurant reservation, the hours are available directly on the hotel's website.
Is there parking available near the establishment?
HOTEL DE LA CITE ROYALE has a nearby parking lot to make your stay more convenient. This way, you can fully enjoy your experience at our establishment.
What are the delivery methods for gift boxes/vouchers?
The HOTEL DE LA CITE ROYALE gift boxes are sent immediately by email in digital format, for quick and flexible use by the recipient.
Is postal delivery offered?
We offer to send our gift boxes for HOTEL DE LA CITE ROYALE by post. The delivery times and conditions are indicated when you place your order online.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, wellness moments, or gourmet meals at our establishment, HOTEL DE LA CITE ROYALE.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a stay, a meal, or a relaxing moment at HOTEL DE LA CITE ROYALE. The digital format is sent immediately after purchase, while the physical format is shipped to the address of your choice.
Is the box presented in a neat packaging?
The gift boxes from HOTEL DE LA CITE ROYALE come in an elegant and carefully designed packaging, ready to be offered. You can choose and customize your gift box according to your preferences, with immediate digital delivery for added convenience, at HOTEL DE LA CITE ROYALE.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose to have them delivered by email, allowing for immediate delivery to your chosen recipient. Take advantage of this convenient option at HOTEL DE LA CITE ROYALE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, allowing for immediate receipt. Take advantage of this convenient option to offer a moment of relaxation at HOTEL DE LA CITE ROYALE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. The boxes are sent in digital format immediately, for flexible booking at our establishment HOTEL DE LA CITE ROYALE.
What are the delivery times for gift boxes by mail?
The HOTEL DE LA CITE ROYALE gift boxes are sent by mail within 48 hours after purchase, with a delivery time of 2 to 5 business days depending on the destination.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital format, and the recipient can book their dates at our establishment HOTEL DE LA CITE ROYALE.
Is express delivery available?
The delivery of your gift box is immediate in digital format, for quick use at HOTEL DE LA CITE ROYALE.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information regarding your purchase there. Enjoy your gift box at our establishment HOTEL DE LA CITE ROYALE.
Can I receive my gift box by email or mail?
Your HOTEL DE LA CITE ROYALE gift box can be sent by email or by mail, depending on your choice at the time of ordering.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. Your gift box will be sent in digital format immediately, allowing you to offer it right away. Take advantage of this opportunity to offer a moment of relaxation and gastronomy at our establishment HOTEL DE LA CITE ROYALE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment HOTEL DE LA CITE ROYALE.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At HOTEL DE LA CITE ROYALE, gift boxes are valid for one year from the date of purchase, except for certain offers that mention exceptions.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. The beneficiary can choose from our various wellness, stay, or gastronomy offers. Enjoy your moment of relaxation at HOTEL DE LA CITE ROYALE.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE LA CITE ROYALE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions at the time of booking. You can enjoy your moment of relaxation in our haven of comfort and architectural originality, HOTEL DE LA CITE ROYALE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for gift box reservations is specified at the time of booking, according to the conditions of our establishment HOTEL DE LA CITE ROYALE.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and the conditions of your gift box at HOTEL DE LA CITE ROYALE.
Can I convert my gift box into a gift card?
It is not possible to convert a gift box into a gift voucher. You can use your gift box to book a wellness experience, a stay, or a gourmet dinner at our establishment HOTEL DE LA CITE ROYALE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, HOTEL DE LA CITE ROYALE offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. For example, the 'Royal Parentheses Stay' box is ideal for a romantic getaway, but it is not bookable on 02/14, 12/24, 12/25, 12/31, and event dates. Check our online selection to discover the available offers.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, with options ranging from brunch to spa relaxation. You can choose from our dedicated gift boxes to offer an unforgettable moment in Loches, at our establishment HOTEL DE LA CITE ROYALE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with the establishment HOTEL DE LA CITE ROYALE to provide you with authentic and varied experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered on-site at HOTEL DE LA CITE ROYALE, but certain dates may be excluded from booking, such as holidays or special events.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the HOTEL DE LA CITE ROYALE establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at HOTEL DE LA CITE ROYALE.
Is online payment secure?
Online payment for your gift boxes is entirely secure on our platform, ensuring the protection of your banking data. You thus benefit from the best rate directly from the establishment HOTEL DE LA CITE ROYALE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available for the HOTEL DE LA CITE ROYALE gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options available at the time of purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our establishment, HOTEL DE LA CITE ROYALE, but they are not specific to a single type of service. Each box allows you to enjoy an overnight stay, a meal, or a relaxing moment in our hotel-restaurant-spa in Loches.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at HOTEL DE LA CITE ROYALE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital box to send to the recipient, who can book their dates at the HOTEL DE LA CITE ROYALE establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes in our establishment HOTEL DE LA CITE ROYALE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction for your HOTEL DE LA CITE ROYALE gift box.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. There, you will find all the necessary information to track your purchases of gift boxes at HOTEL DE LA CITE ROYALE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. All these payment methods are accepted for your convenience at HOTEL DE LA CITE ROYALE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL DE LA CITE ROYALE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment HOTEL DE LA CITE ROYALE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL DE LA CITE ROYALE.
What payment methods are accepted for purchasing a gift box?
You can pay for your gift box by credit card, PayPal, or bank transfer, with secure payment directly to the establishment HOTEL DE LA CITE ROYALE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL DE LA CITE ROYALE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message during your order, which will be included with the gift box. Take advantage of this attention to personalize your gift at HOTEL DE LA CITE ROYALE.
Can we add options to your gift box offers?
The options available to customize your gift boxes vary depending on the offers. For example, the 'Royal Parentheses Stay' box includes an overnight stay, a dinner, and access to the relaxation area, while the 'World Massage' box allows you to choose your favorite massage. You can explore all the possibilities directly on our HOTEL DE LA CITE ROYALE website.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail, to enhance them. You can choose the packaging during your online order, to offer a moment of sweetness to your loved ones in our establishment HOTEL DE LA CITE ROYALE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion. The gift boxes from HOTEL DE LA CITE ROYALE are varied and allow you to choose between wellness, stays, or gastronomy to offer a moment of sweetness.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE LA CITE ROYALE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The beneficiary will thus be able to book their dates at our establishment HOTEL DE LA CITE ROYALE.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment HOTEL DE LA CITE ROYALE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You will thus be able to choose the gift box that best suits your wishes at HOTEL DE LA CITE ROYALE.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of HOTEL DE LA CITE ROYALE, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. Gift boxes are not bookable on 02/14, 12/24, 12/25, 12/31 and during special events, at HOTEL DE LA CITE ROYALE.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, you can send us a photo of the box along with a detailed description of the incident. We will process your request promptly according to the conditions of the establishment HOTEL DE LA CITE ROYALE.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from HOTEL DE LA CITE ROYALE are non-refundable once purchased, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any extension options offered by our establishment HOTEL DE LA CITE ROYALE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the HOTEL DE LA CITE ROYALE establishment.
How can I redeem the cashback?
To use your gift box, you can customize it according to your preferences and the beneficiary can book their dates directly with the establishment HOTEL DE LA CITE ROYALE.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at HOTEL DE LA CITE ROYALE is typically 7 to 14 days after the request, subject to the terms of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOTEL DE LA CITE ROYALE are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Yes, some dates are not available for gift boxes. You will not be able to book the gift boxes on the following dates: 02/14, 12/24, 12/25, 12/31, as well as during special events. Check the available dates when making your reservation at HOTEL DE LA CITE ROYALE.
Is booking with a gift box subject to availability?
The reservation of your gift box at HOTEL DE LA CITE ROYALE is subject to the availability of the establishment. To fully enjoy your experience, we recommend that you book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at HOTEL DE LA CITE ROYALE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HOTEL DE LA CITE ROYALE, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the HOTEL DE LA CITE ROYALE establishment. Certain dates such as February 14th, December 24th, December 25th, and December 31st are not reservable.
Can I use my gift box on holidays?
The use of your gift box at HOTEL DE LA CITE ROYALE is not possible on public holidays such as February 14th, December 24th, December 25th, and December 31st, as well as during special events.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. Some dates are excluded, such as holidays and special events. You will be able to choose your stay dates freely according to the availability of the HOTEL DE LA CITE ROYALE.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment HOTEL DE LA CITE ROYALE. The beneficiary can choose their dates and enjoy their gift box according to availability.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the HOTEL DE LA CITE ROYALE establishment.
Can I make a reservation by email with my gift box?
To book with your gift box, you can do so directly with HOTEL DE LA CITE ROYALE by choosing your stay or service dates.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. The recipient can then choose how they will enjoy their stay at HOTEL DE LA CITE ROYALE.
Does my gift box cover the entire service?
Your gift box covers the chosen service, as indicated on your exchange voucher. Any additional charges or options, such as a room upgrade or additional service, are at your own expense. Your gift box is valid for a reservation at our establishment HOTEL DE LA CITE ROYALE, subject to availability.
Is my gift box personalized?
Your gift box is nominative, personalized with the name of the beneficiary indicated at the time of purchase. You can book your stay or service dates directly with our establishment HOTEL DE LA CITE ROYALE.
Can my gift box be used all at once?
Yes, your gift box for HOTEL DE LA CITE ROYALE can be used all at once. Check the specific conditions of each box to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment, HOTEL DE LA CITE ROYALE.
Is my gift box valid in only one establishment?
Your gift box is valid only for services at our establishment HOTEL DE LA CITE ROYALE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and may be subject to an additional charge. You will be able to take advantage of this option during your booking at HOTEL DE LA CITE ROYALE.
Can someone else use my gift box?
The gift box you have received is personal and can only be used by yourself. You can enjoy our various services, such as our stays, gastronomic menus, or wellness treatments, according to your preferences. Enjoy your relaxing moment at HOTEL DE LA CITE ROYALE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site depending on the services chosen when using your gift box at HOTEL DE LA CITE ROYALE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL DE LA CITE ROYALE, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets in our establishment HOTEL DE LA CITE ROYALE depends on the specific conditions of each gift box. We invite you to check the details during the booking.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can choose their reservation dates at the HOTEL DE LA CITE ROYALE establishment.
Do I need to create a customer account to purchase a gift box?
Creating a customer account is not necessary to purchase a gift box. You can place your order as a guest, and the recipient can book their dates directly with our establishment HOTEL DE LA CITE ROYALE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability at HOTEL DE LA CITE ROYALE.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL DE LA CITE ROYALE are typically set at 15:00 for check-in and 12:00 for check-out. These times may vary depending on the specific conditions of your gift box.
What services are included in a gift certificate?
The services included in a HOTEL DE LA CITE ROYALE gift voucher vary depending on the chosen box set. For example, the 'Royal Parentheses Stay' box set includes an overnight stay in a 'Charme' room, breakfast, a three-course dinner, a room welcome with a half-bottle of champagne and rose petals, as well as access to the relaxation area. To find out the specific details of each box set, refer to the descriptions available on our website.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences such as an overnight stay, a meal, or a massage, while a voucher with a free amount gives you the freedom to pay for a service up to the amount you wish. Take advantage of these options for a custom stay at HOTEL DE LA CITE ROYALE.
Are the terms of use clearly stated?
The terms and conditions for the use of gift boxes are available on our website and include non-bookable dates such as February 14th or December 31st. We advise you to read them carefully before making your purchase at HOTEL DE LA CITE ROYALE.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL DE LA CITE ROYALE and mention your unique code. The recipient can choose their dates and enjoy their wellness, gastronomic, or stay experience according to the chosen gift box.
Can the gift box be transferred to a third party?
The HOTEL DE LA CITE ROYALE gift box can be given to a third party, simply indicate this during the order process.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. The gift boxes from HOTEL DE LA CITE ROYALE offer a variety of options for moments of relaxation and gastronomy, with specific conditions for each type of box.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent upon request with your details and order number. Enjoy the universe of our hotel-restaurant spa HOTEL DE LA CITE ROYALE.
What is the validity period of a gift box?
The gift boxes from HOTEL DE LA CITE ROYALE are valid for a duration of one year from the date of purchase, thus giving the recipient a year to fully enjoy their relaxing and gastronomic experience.
Are children allowed?
HOTEL DE LA CITE ROYALE accommodates children, but it is recommended to check the specific conditions at the time of booking to ensure a pleasant stay for everyone.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box recipient does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment HOTEL DE LA CITE ROYALE.
Is the spa access private?
Access to the relaxation area is included in some packages, such as the Séjour Parenthèse Royale, but it is not private. You will be able to enjoy this relaxing moment at our establishment, HOTEL DE LA CITE ROYALE.
What types of gift boxes do you offer?
We offer gift boxes for stays, wellness moments, and gastronomic experiences. You can give a dinner, a brunch, a massage, or an overnight stay with breakfast and dinner, according to your preferences, at our establishment HOTEL DE LA CITE ROYALE.